Customer Service

Wendy Getchell <h1>Customer Service</h1> Guidelines Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM EST will begin processing on the following Monday. ShopKnickers.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS and Federal Express for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS <img src='https://static0.shopify.com/s/files/1/0012/2132/files/Untitled-1.jpg?1241807939' alt='' /> ShopKnickers.com is now offering FREE UPS Ground shipping on all orders $150 and over shipped within the 48 contiguous states. Select “FREE Ground” as your shipping method in checkout. International Shipping costs, methods and disclosure International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process. This is the last page before finalizing your order. From this page you may either cancel or proceed with your order. Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from ShopKnickers.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package. Pre-sale Items Merchandise marked pre-sale is due to come in 2 – 3 weeks from posting date. This gives you the opportunity to buy the item before it hits the store. We indicate that the item will need extra shipping time. This usually means 2 – 4 weeks, but for more specific shipping information please email us at info@shopknickers.com, or call us at (941) 906-7080. Refused Shipments If you decide to refuse any shipments from shopknickers.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to ShopKnickers.com. This amount will be subtracted from your merchandise refund. If you have any shipping and handling questions or comments please call our offices at (941) 906-7112. <h1>Privacy & Security</h1> ShopKnickers.com is committed to protecting your privacy. We believe that electronic security and customer privacy is necessary and therefore only use the personal information you provide to create a more personalized experience for you, as outlined below. Information The information you provide during registration is used only to provide you personalized services. Account information that you supply will only be used to process requested transactions or to contact you regarding a particular transaction. ShopKnickers.com may use purchasing information to generate aggregate reports to help determine how to improve our customers’ experience. This data is anonymous and for internal purposes only. ShopKnickers.com will not disclose customer information to any outside organizations without prior consent of the customer, but may disclose user information to government and/or third parties if there is reason to believe the user is violating the terms and conditions of our company, or where otherwise required by law or by legal process. The following may have access to the information collected on this site: Ourselves and our agents acting on our behalf who are contractually bound to keep individual and identifying information confidential. Delivery services may only use supplied information for completing your delivery. We may also use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may remove yourself from our list by repling to our email with the subject “REMOVE FROM LIST.” ShopKnickers.com also collects simple user information by using data-tracking software to track what areas of the site are visited most frequently. This gives us valuable information about those items in which our customers are most interested so we can try to provide a better shopping experience. Cookies We use cookies to provide you with the best possible shopping experience. ShopKnickers.com collects information for the following purposes: <ul> <li>The information is used to identify you while you shop, so that we can keep the items you have chosen in a virtual shopping cart.</li> </ul> <ul> <li>Performance data from your session will be used to improve the hardware and software used to provide this service.</li> </ul> <ul> <li>Data collected may be used to help us determine what additional features would be of benefit to you on this site.</li> </ul> <ul> <li>We may tailor the site experience specifically to you based on your current and past activities, which may include offering you products similar to those previously purchased or purchased by others.</li> </ul> <ul> <li>We may use information about you to tailor the site experience of another user that is similar to you, but without disclosing your identity or specific private information.</li> </ul> <ul> <li>We may use the contact information to contact you by postal mail or email to market products or services unless you specifically request otherwise.</li> </ul> Security ShopKnickers.com uses security measures in order to protect from the loss, misuse and alteration of information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. Terms and Conditions Please review the basic rules that govern the use of and purchase of our products. Website Use Use of our ShopKnickers.com constitutes acceptance of these terms and conditions. ShopKnickers.com may make changes to the information on our site or to services described therein, at any time and without notice. Shopbop.com may change, move, delete or add to the site frequently. Use Restrictions All trademarks, service marks, trade names and photography are the property of ShopKnickers.com. No use of these may be made with out the prior written consent of ShopKnickers.com except to identify the products or services of ShopKnickers.com. The products, logos, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of ShopKnickers.com and may not be used without permission. Our site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests are owned by ShopKnickers.com, a subsidiary of Full Lotus, Inc. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site. Any violation of this may result in legal action. Communications and Submissions All communications, comments, feedback, suggestions, ideas or other submissions offered to ShopKnickers.com shall be and remain the property of ShopKnickers.com. In turn, ShopKnickers.com shall be free to use the content of such communications (including ideas, inventions, concepts, techniques) for any purpose including development and/or marketing of goods and services. By participating in surveys, contest or promotions of this site or by requesting promotional information or updates, you hereby agree that ShopKnickers.com may use information about you for marketing, product development or promotional purposes and is under no obligation to pay the user any compensation for any submissions. Products Products seen on ShopKnickers.com have limited availability and are subject to supply. Descriptions, specifications, colors and pricing are subject to change at any time and without any notice. Prices displayed on the site are quoted in U.S. Dollars. Links ShopKnickers.com may provide links or references to other sites, but is not responsible for the content of such other sites and shall not be liable for any damages or injury arising from that content. Disclaimer By your use of this site, you acknowledge that use of this site is at your sole risk. That you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that ShopKnickers.com shall not be liable for any damages of any kind related to your use of this site. Limitation of Liability ShopKnickers.com shall not be liable for any damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site. Miscellaneous This site and its contents are displayed solely for the purpose of promoting ShopKnickers.com and its products and services. This site is controlled and operated by Knickers, a subsidiary of Full Lotus, Inc. ShopKnickers.com reserves the right to make changes to the information in this site or services described therein, at any time without notice. Duration You may terminate this agreement at any time. ShopKnickers.com may terminate this agreement at any time without notice, and deny you access to the site if you fail to comply with the provisions of this agreement. <h1>Returns & Exchanges</h1> Online Return Policy Returns and exchanges are accepted on merchandise postmarked within 30 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. PLEASE NOTE: Shipping and handling charges are non-refundable. In-store Return Policy Within 14 days of purchase, returns are accepted for store credit only for HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. All tags must be attached and be accompanied with the sales receipt. PLEASE NOTE: Shoes, undergarments, bodycare, and sale items can not be returned or exchanged. Shipping and handling charges are non-refundable. Where do I send my return or exchange? Please send your return or exchange to: Lotus/Knickers 1451 Main Street Sarasota, FL 34236 USA How do I make a return or exchange? Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). When will my credit card be refunded? Once your package has been received at Knickers, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from ShopKnickers.com. <h1>Customer Service</h1> Guidelines Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 1 PM EST will begin processing on the following Monday. ShopKnickers.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS and Federal Express for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS <img src='https://static0.shopify.com/s/files/1/0012/2132/files/Untitled-1.jpg?1241807939' alt='' /> ShopKnickers.com is now offering FREE UPS Ground shipping on all orders $150 and over shipped within the 48 contiguous states. Select “FREE Ground” as your shipping method in checkout. International Shipping costs, methods and disclosure International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process. This is the last page before finalizing your order. From this page you may either cancel or proceed with your order. Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from ShopKnickers.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package. Pre-sale Items Merchandise marked pre-sale is due to come in 2 – 3 weeks from posting date. This gives you the opportunity to buy the item before it hits the store. We indicate that the item will need extra shipping time. This usually means 2 – 4 weeks, but for more specific shipping information please email us at info@shopknickers.com, or call us at (941) 906-7080. Refused Shipments If you decide to refuse any shipments from shopknickers.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to ShopKnickers.com. This amount will be subtracted from your merchandise refund. If you have any shipping and handling questions or comments please call our offices at (941) 906-7112. <h1>Privacy & Security</h1> ShopKnickers.com is committed to protecting your privacy. We believe that electronic security and customer privacy is necessary and therefore only use the personal information you provide to create a more personalized experience for you, as outlined below. Information The information you provide during registration is used only to provide you personalized services. Account information that you supply will only be used to process requested transactions or to contact you regarding a particular transaction. ShopKnickers.com may use purchasing information to generate aggregate reports to help determine how to improve our customers’ experience. This data is anonymous and for internal purposes only. ShopKnickers.com will not disclose customer information to any outside organizations without prior consent of the customer, but may disclose user information to government and/or third parties if there is reason to believe the user is violating the terms and conditions of our company, or where otherwise required by law or by legal process. The following may have access to the information collected on this site: Ourselves and our agents acting on our behalf who are contractually bound to keep individual and identifying information confidential. Delivery services may only use supplied information for completing your delivery. We may also use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may remove yourself from our list by repling to our email with the subject “REMOVE FROM LIST.” ShopKnickers.com also collects simple user information by using data-tracking software to track what areas of the site are visited most frequently. This gives us valuable information about those items in which our customers are most interested so we can try to provide a better shopping experience. Cookies We use cookies to provide you with the best possible shopping experience. ShopKnickers.com collects information for the following purposes: <ul> <li>The information is used to identify you while you shop, so that we can keep the items you have chosen in a virtual shopping cart.</li> </ul> <ul> <li>Performance data from your session will be used to improve the hardware and software used to provide this service.</li> </ul> <ul> <li>Data collected may be used to help us determine what additional features would be of benefit to you on this site.</li> </ul> <ul> <li>We may tailor the site experience specifically to you based on your current and past activities, which may include offering you products similar to those previously purchased or purchased by others.</li> </ul> <ul> <li>We may use information about you to tailor the site experience of another user that is similar to you, but without disclosing your identity or specific private information.</li> </ul> <ul> <li>We may use the contact information to contact you by postal mail or email to market products or services unless you specifically request otherwise.</li> </ul> Security ShopKnickers.com uses security measures in order to protect from the loss, misuse and alteration of information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. Terms and Conditions Please review the basic rules that govern the use of and purchase of our products. Website Use Use of our ShopKnickers.com constitutes acceptance of these terms and conditions. ShopKnickers.com may make changes to the information on our site or to services described therein, at any time and without notice. Shopbop.com may change, move, delete or add to the site frequently. Use Restrictions All trademarks, service marks, trade names and photography are the property of ShopKnickers.com. No use of these may be made with out the prior written consent of ShopKnickers.com except to identify the products or services of ShopKnickers.com. The products, logos, designs, advertisements, and photographic images described or displayed on the site are the intellectual property of ShopKnickers.com and may not be used without permission. Our site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests are owned by ShopKnickers.com, a subsidiary of Full Lotus, Inc. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site. Any violation of this may result in legal action. Communications and Submissions All communications, comments, feedback, suggestions, ideas or other submissions offered to ShopKnickers.com shall be and remain the property of ShopKnickers.com. In turn, ShopKnickers.com shall be free to use the content of such communications (including ideas, inventions, concepts, techniques) for any purpose including development and/or marketing of goods and services. By participating in surveys, contest or promotions of this site or by requesting promotional information or updates, you hereby agree that ShopKnickers.com may use information about you for marketing, product development or promotional purposes and is under no obligation to pay the user any compensation for any submissions. Products Products seen on ShopKnickers.com have limited availability and are subject to supply. Descriptions, specifications, colors and pricing are subject to change at any time and without any notice. Prices displayed on the site are quoted in U.S. Dollars. Links ShopKnickers.com may provide links or references to other sites, but is not responsible for the content of such other sites and shall not be liable for any damages or injury arising from that content. Disclaimer By your use of this site, you acknowledge that use of this site is at your sole risk. That you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that ShopKnickers.com shall not be liable for any damages of any kind related to your use of this site. Limitation of Liability ShopKnickers.com shall not be liable for any damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site. Miscellaneous This site and its contents are displayed solely for the purpose of promoting ShopKnickers.com and its products and services. This site is controlled and operated by Knickers, a subsidiary of Full Lotus, Inc. ShopKnickers.com reserves the right to make changes to the information in this site or services described therein, at any time without notice. Duration You may terminate this agreement at any time. ShopKnickers.com may terminate this agreement at any time without notice, and deny you access to the site if you fail to comply with the provisions of this agreement. <h1>Returns & Exchanges</h1> Online Return Policy Returns and exchanges are accepted on merchandise postmarked within 30 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. PLEASE NOTE: Shipping and handling charges are non-refundable. In-store Return Policy Within 14 days of purchase, returns are accepted for store credit only for HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. All tags must be attached and be accompanied with the sales receipt. PLEASE NOTE: Shoes, undergarments, bodycare, and sale items can not be returned or exchanged. Shipping and handling charges are non-refundable. Where do I send my return or exchange? Please send your return or exchange to: Lotus/Knickers 1451 Main Street Sarasota, FL 34236 USA How do I make a return or exchange? Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). When will my credit card be refunded? Once your package has been received at Knickers, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from ShopKnickers.com.

2008-10-10T15:09:39-04:00

customer-service 497922

2008-10-10T15:09:39-04:00

122132

Customer Service

2009-05-12T14:58:14-04:00